Welcome to Thermora. Your privacy matters to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure when you browse our website, request a quote, or book our heating and cooling services.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect personal information that you provide directly, including your name, email address, phone number, service address, and details about your heating or cooling requirements.

We may also collect technical information automatically, such as your IP address, browser type, device information, pages visited, and interactions with our website.

How We Use Your Information

We use the information we collect to respond to inquiries, schedule appointments, prepare service estimates, deliver HVAC services, and communicate important updates.

Your information may also help us improve our website, understand customer needs, maintain service records, prevent fraudulent activity, and meet applicable legal obligations.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand website traffic, and improve your browsing experience.

You can manage or disable cookies through your browser settings. However, some website features may not function as intended if certain cookies are disabled.

Sharing Your Information

We do not sell your personal information. We may share relevant information with trusted service providers who help us operate our website, manage appointments, process communications, or deliver our services.

We may also disclose information when required by law, to protect our legal rights, or to address security concerns. Where appropriate, we require service providers to handle personal information responsibly.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online is completely secure. While we work to protect your data, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion, or withdraw consent where processing relies on consent.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing certain requests.

Third-Party Links

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their policies before sharing personal information.

Children's Privacy

Our website and services are intended for a general audience and are not knowingly directed at children. We do not intentionally collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be published on this page, together with a revised effective date where appropriate. We encourage you to review this page periodically to stay informed about how we handle your information.

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